Delivering better business performance, through effective use of people, process and technology
Lifecycle Services Paradigm
Many companies want to transform relationships with their customers from a “transactional” basis to a “solutions & services” basis to improve margins, lengthen contract durations and bring more balance to the nature of the relationship. For any business to start this transformation it will need to ask 4 key questions:
1. Where is the business today?
2. Where does the business want to get to?
3. How long?
4. What are the risks?
Furthermore, there must be an extensive evaluation and planning exercise prior to any change, as well as a documented strategy, timeline and key deliverables, in order to structure, manage and measure that change. There are many sub-ordinate questions behind these 4, but they are the most important, and common sense tells us why.
OntapIT has extensive experience of transforming companies from “transactional” through to “services & solutions” companies, using proprietary IP developed, optimised and retained specifically for OntapIT and its clients.
OntapIT's Lifecycle Services Paradigm includes the following key stages:
1. Planning
2. Design
3. Implementation
4. Support
5. Management
6. Optimisation
